Relpivo in 9 areas

What can you manage with Relpivo?

Incoming clients, agent tasks, portfolio, documents, ad results and commission records. Customised to your office and market during setup.

Client capture

Whichever channel a client comes from, they land in one record with their source.

WhatsApp Business inbox: One office number; messages, photos and documents. Quick replies, approved templates and read receipts.
Clients from ads: The campaign and ad behind a click-to-WhatsApp message are recorded automatically.
Portal emails: Notifications from Sahibinden, Hepsiemlak and Emlakjet are read, opening a contact and a deal. Emails that cannot be read wait in a separate list.
Forms from your office website: A visitor who fills in your contact form lands in the CRM with the listing they were interested in.
30-second quick entry: For walk-ins: name, phone, purpose, budget, area and rooms; contact, deal and request in one step.
Excel migration: Old lists are imported with column mapping, and rows with errors are reported one by one.
No duplicate contacts: If the phone number matches, the existing card opens instead of a new contact. Managers can merge two records if needed.

Who should call is clear, and who has not called is visible.

Assignment rules: By region, project or campaign, to one agent or in rotation. An agent on duty out of hours.
Pool and pick-up: Unassigned clients wait in the pool for an agent to pick up. A client picked up by mistake can be released at once.
First response time: The time your office sets runs by working hours, weekends and public holidays; when it runs out, the manager sees it.
Daybook: Today's follow-ups, overdue work, the pool and deals without follow-up on one screen; table or board view.
Call outcome, next step: The agent picks an outcome; the task, reminder and next date are written automatically.
Calendar: Tasks, viewings, presentations and project handovers by week and month; managers can view a single agent's week.
Notifications: New client, upcoming task and expiring mandate, in a notification centre and browser notifications.
Quick search: By the last digits of a phone number, name, project or listing; a shortcut from any screen.

Even if the agent changes, the client's story stays.

Contact card: Request, open deals, listings and projects presented, notes, tasks and full history in one timeline.
Buyer, seller, tenant: Each deal type has its own stages; your office can edit them without breaking reports.
Drag-and-drop board: Deals in stage columns, protected against two people changing them at once.
Matching with reasons: Requests are matched with listings and projects by region, area, budget and rooms, with the reasons written out.
Matching buyers: When a listing is added, clients with a matching request are listed and their agents are notified.
Presented log: Which listing or project was presented to whom and when, on the client's card.
Lead quality feedback: Agents mark how serious a client is; it appears as quality in the ad report.

From single listings to developer stock, your whole portfolio.

Listing record: Mandate, Türkiye's EİDS expiry date, price history and photos. A warning 15 days before a mandate expires.
AI listing copy: Suggested description, WhatsApp and Instagram text from listing details. Client data is not sent to text generation.
Showcase link for clients: Selected listings on a time-limited page; when the client opens it, this is written to the deal's history.
Projects and unit types: Developer projects, unit types and starting prices, with related deals on the project screen.
Stock table: Status by block, floor and unit: available, on hold, deposit paid, sold.
Timed hold: Which unit is reserved for whom, for which deal and until when; expired holds drop automatically.
Client registration with developers: The client you brought is recorded with proof; the protection period is an office setting.
Rentals and investors: Rental contracts and periods; when an investor's handover date arrives, a "call about renting" task opens.

Documents filled from your records, and commission clear at closing.

Viewing form: With the fields required in Türkiye, for one or several properties. The signed copy is added to the card.
Listing agreement: With an owner or developer; exclusivity, term and service fee are filled from the record.
Rental agreement: From a rental listing and tenant deal; print it or save it as PDF.
Offer with payment plan: Down payment, instalments and payment on handover; no document is produced if the total does not add up.
Offers and counter-offers: Offers made and received in a chain, with a currency rule warning for non-resident buyers.
Closing and commission: Buyer, seller and developer commissions on separate lines; invoicing and collection dates.
Agent bonus: Bonus rate and amount from the closing; if no rate is entered, the office setting applies.

How many clients and sales each ad brought: recorded, not estimated.

Campaigns: Links between campaign, region, project and listing; unmatched ads wait in a separate list.
Spend: Entered by hand or through a Meta Ads Manager export. If no spend is entered, no cost is invented.
Ad-to-sale funnel: Client, qualified, viewing, offer, sale; credited to the month the client arrived.
Source and region breakdown: WhatsApp, portal, website, office and referral; by campaign, ad and region.
Agent performance: First response time, presentations, viewings, sales and commission next to the monthly target.

Your office's own site, from the same source as your CRM listings.

Office home page: With your logo and colour; contact details and featured listings.
Listings and filters: Published listings come from the CRM; sold or rented listings come down automatically.
Contact form to CRM: A visitor who fills in the form opens as a contact and deal, and goes through assignment rules.
Your own domain: The site is published on your office's domain.

The agent's screen in the field.

Dashboard: Who to reply to now, time badges, pool pick-up, today's schedule and monthly target.
Call and log the outcome: Call from the contact card, then the outcome and next step.
Quick entry: A walk-in client in 30 seconds, with matching listings on the same screen.
Taking listings in the field: Owner, seller deal and draft listing in one flow.
Portfolio tab: Published listings and drafts, with a path from a listing to its matching buyers.

Everyone sees their own work; personal data follows the rules.

Roles: Office manager, agent and marketing; agents see only their own clients.
Masked marketing access: The marketing team sees the numbers, not phone numbers or conversations.
Separate offices: Each office's data is separate; no office can see another's records under any circumstances.
Consent and notice: A versioned privacy notice sent automatically with the first WhatsApp message. Consent history by channel on the contact card.
Türkiye İYS export: Consent changes in a file ready for İYS reporting, with the three-working-day deadline.
Audit log: Who changed what and when, including merges and deletions.
Encrypted backups: The database and files are backed up with encryption, and restores are tested regularly.

In the demo call we discuss your client sources and workflow, and show the platform accordingly.